[Card Payments] - Disruption

Update timeline

1. identified Sep 08, 2025, 08:48 AM UTC

   Dear Partners, We would like to inform you that one of our PSP is currently experiencing an issue affecting the acceptance of card payments. They are actively investigating the root cause and are working diligently to resolve the issue as quickly as possible. We fully understand the inconvenience this may cause and want to assure you that restoring service is our top priority. During this time, we kindly ask for your patience and understanding. We truly value your partnership and remain committed to providing the highest level of service. Please rest assured that our team is doing everything necessary to restore full card payment functionality. Thank you for your continued support and trust. Best regards, The Lemonway Team

2. resolved Sep 08, 2025, 03:30 PM UTC

   Dear Partners, We would like to inform you that the issue affecting card payment acceptance through one of our PSP has been successfully resolved today at 14:49 (CET). All services are now fully operational, and transactions are being processed normally. We sincerely apologize for any inconvenience caused and thank you for your patience and understanding throughout the incident. Your trust is extremely important to us, and we remain committed to delivering a reliable and seamless payment experience. Should you have any questions or require further information, please feel free to reach out. Best regards, The Lemonway Team