Resolved after 19 hours 59 minutes, affecting Sandbox API and Sandbox Dashboard and 1 more, on September 16, 2025.
The latency on Sandbox impacting Online Onboarding has been resolved since 11:15pm on 16/09/25. We sincerely apologize for the inconvenience. Thank you for your patience.
Affected components
Sandbox APISandbox DashboardOnline Onboarding Sandbox
Update timeline
- identified Sep 16, 2025, 09:59 AM UTC
We are currently experiencing increased latency in the sandbox environment. Our technical team is actively investigating and working on a resolution. Thank you for your patience.
- resolved Sep 17, 2025, 05:58 AM UTC
The latency on Sandbox impacting Online Onboarding has been resolved since 11:15pm on 16/09/25. We sincerely apologize for the inconvenience. Thank you for your patience.
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