Lead Liaison experienced a minor incident on October 20, 2025 affecting Backend Services, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Backend Services
Update timeline
- identified Oct 20, 2025, 07:21 PM UTC
Due to the ongoing AWS outage today, some features of our platform are delayed in operation. This most notably is affecting email sending requests which will show in the system as Processing instead of Sent. We will continue to monitor and keep communications open with AWS through this and will update when we hear more. Any questions reach out to our support team at [email protected]
- resolved Oct 20, 2025, 10:06 PM UTC
AWS backlog has appeared to have caught up, and our internal testing has shown things are operating as expected now.