Fulfillment Action Delay
Timeline · 1 update
- resolved May 14, 2026, 11:51 AM UTC
There were delays in timing between form submissions and fulfillment actions. This has been resolved.
Lead Liaison Outage History
Lead Liaison is up right nowLead Liaison had 4 outages in the last 2 years totaling 196h 34m of downtime — averaging 0.2 incidents per month.
There were 4 Lead Liaison outages since October 20, 2025 totaling 196h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
'Connection Error' message appearing in the web application
Timeline · 1 update
- resolved Jan 26, 2026, 03:23 PM UTC
Some users are experiencing pages or actions within the web-app giving a 'connection error' while working with the platform. Our team has identified the root cause and a hotfix has been deployed to the system.
iOS Conversations Feature Temporarily Unavailable
Affected: Captello Mobile App
Timeline · 2 updates
- investigating Nov 10, 2025, 03:44 PM UTC
We are currently investigating an issue with the Conversations feature in the Captello app on iOS and working to resolve it as quickly as possible.
- resolved Nov 18, 2025, 05:34 PM UTC
Conversations in iOS should be operational with the latest app version (10.8.4) which is available in the Apple Store as an update.
Partial backend system degragation
Affected: Backend Services
Timeline · 2 updates
- identified Oct 20, 2025, 07:21 PM UTC
Due to the ongoing AWS outage today, some features of our platform are delayed in operation. This most notably is affecting email sending requests which will show in the system as Processing instead of Sent. We will continue to monitor and keep communications open with AWS through this and will update when we hear more. Any questions reach out to our support team at [email protected]
- resolved Oct 20, 2025, 10:06 PM UTC
AWS backlog has appeared to have caught up, and our internal testing has shown things are operating as expected now.