Layer Systems incident

Increased latency resulting in slow performance

Resolved after 1 day 18 hours, affecting Layer App and Layer API and 1 more, on September 2, 2024.

monitoring Sep 03, 2024, 08:16 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 02, 2024, 02:46 PM UTC
Resolved
Sep 04, 2024, 09:06 AM UTC
Duration
1d 18h
Detected by Pingoru
Sep 02, 2024, 02:46 PM UTC

Affected components

Layer AppLayer APILayer Exchange & Office 365 ConnectorData Manager

Update timeline

  1. identified Sep 02, 2024, 02:46 PM UTC

    We're currently investigating reports of latency affecting some requests on our production environment. We'll update this page when we have further information.

  2. monitoring Sep 03, 2024, 08:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2024, 09:06 AM UTC

    This incident has been resolved.

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