Lattice Outage History

Lattice is up right now

There were 9 Lattice outages since February 2, 2026 totaling 13h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lattice.com

Minor April 14, 2026

Intercom Chat Bot down

Detected by Pingoru
Apr 14, 2026, 12:59 PM UTC
Resolved
Apr 14, 2026, 02:00 PM UTC
Duration
1h
Affected: Lattice Application
Timeline · 3 updates
  1. investigating Apr 14, 2026, 12:59 PM UTC

    Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].

  2. identified Apr 14, 2026, 01:05 PM UTC

    The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.

  3. resolved Apr 14, 2026, 02:00 PM UTC

    This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.

Read the full incident report →

Major April 8, 2026

Something Went Wrong errors on Goals pages

Detected by Pingoru
Apr 08, 2026, 04:48 PM UTC
Resolved
Apr 08, 2026, 06:26 PM UTC
Duration
1h 37m
Affected: Lattice Application
Timeline · 2 updates
  1. identified Apr 08, 2026, 04:48 PM UTC

    Users may see a Something Went Wrong error when accessing Goals in Lattice. The issue has been identified, and a fix is being implemented.

  2. resolved Apr 08, 2026, 06:26 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor March 26, 2026

Shared review packets showing calibrated score

Detected by Pingoru
Mar 26, 2026, 10:49 PM UTC
Resolved
Mar 27, 2026, 01:08 AM UTC
Duration
2h 19m
Affected: Lattice Application
Timeline · 2 updates
  1. identified Mar 26, 2026, 10:49 PM UTC

    When viewing shared review packets, if a score has been calibrated, the manager rating reflects the calibrated rating. The issue has been identified and a fix is being implemented.

  2. resolved Mar 27, 2026, 01:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 26, 2026

AI Agent intermittently not responding to requests

Detected by Pingoru
Mar 26, 2026, 08:35 PM UTC
Resolved
Mar 26, 2026, 10:18 PM UTC
Duration
1h 43m
Affected: Lattice Application
Timeline · 3 updates
  1. investigating Mar 26, 2026, 08:35 PM UTC

    We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.

  2. identified Mar 26, 2026, 08:48 PM UTC

    A solution has been identified and a fix is being implemented.

  3. resolved Mar 26, 2026, 10:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2026

Review packets showing pre-calibrated scores

Detected by Pingoru
Mar 25, 2026, 11:17 PM UTC
Resolved
Mar 26, 2026, 02:26 AM UTC
Duration
3h 8m
Affected: Lattice Application
Timeline · 2 updates
  1. identified Mar 25, 2026, 11:17 PM UTC

    Review packets are showing pre-calibrated scores, even when calibrated ratings are present. The issue has been identified and a fix is being implemented.

  2. resolved Mar 26, 2026, 02:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 24, 2026

Lattice Latency / Failure to load pages

Detected by Pingoru
Mar 24, 2026, 02:05 PM UTC
Resolved
Mar 24, 2026, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 24, 2026, 02:05 PM UTC

    Users may have seen slowness or pages failing to load across the Lattice application between 8:00am and 8:05am ET. This incident has been mitigated and Lattice performance is back to normal. Our Engineering Team is investigating the root cause behind the slowdown.

Read the full incident report →

Notice February 26, 2026

Issue with upstream provider

Detected by Pingoru
Feb 26, 2026, 02:58 PM UTC
Resolved
Feb 26, 2026, 03:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 26, 2026, 02:58 PM UTC

    An issue with an upstream provider, AWS, caused an outage of the Lattice platform. We have confirmed the issue has been resolved from our upstream provider, and we are actively monitoring.

Read the full incident report →

Minor February 12, 2026

Error when exporting Engagement PowerPoint slides

Detected by Pingoru
Feb 12, 2026, 10:00 PM UTC
Resolved
Feb 12, 2026, 11:46 PM UTC
Duration
1h 46m
Affected: Lattice Application
Timeline · 3 updates
  1. investigating Feb 12, 2026, 10:00 PM UTC

    We are currently investigating an issue that prevents admins from exporting PowerPoint slides from Engagement survey results.

  2. identified Feb 12, 2026, 10:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 12, 2026, 11:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Looking to track Lattice downtime and outages?

Pingoru polls Lattice's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Lattice reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Lattice alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Lattice for free

5 free monitors · No credit card required