- Detected by Pingoru
- Aug 10, 2026, 01:39 PM UTC
- Resolved
- Aug 10, 2026, 05:58 PM UTC
- Duration
- 4h 18m
Affected: Lattice Application
Timeline · 4 updates
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investigating Aug 10, 2026, 01:39 PM UTC
Lattice is experiencing a disruption in automated review cycle schedules. All review cycles on an automated timeline have not moved their state forward and automated reminders have not sent since Thursday. Our team is actively working to identify the underlying root cause and implement a solution.
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identified Aug 10, 2026, 03:20 PM UTC
Our team has identified the underlying root cause and are implementing a fix. All missed review cycle state changes will be made and associated notifications will be delivered.
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identified Aug 10, 2026, 05:06 PM UTC
Lattice is currently processing all missed review cycle state updates and notifications. Review cycles will be moved to the proper intended status and reminder notifications will be sent for all scheduled events between Thursday, August 6th and today.
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resolved Aug 10, 2026, 05:58 PM UTC
All delayed review cycle state updates and notifications have now been sent. Automated review schedules are operating on time.
Read the full incident report →
- Detected by Pingoru
- Aug 06, 2026, 11:14 PM UTC
- Resolved
- Aug 07, 2026, 12:51 AM UTC
- Duration
- 1h 36m
Affected: Lattice Application
Timeline · 2 updates
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investigating Aug 06, 2026, 11:14 PM UTC
Some users who previously had Slack notifications active now have Slack notifications deactivated. These can be reactivated in Profile -> Manage Settings -> Notifications. Our engineering team is actively investigating.
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resolved Aug 07, 2026, 12:51 AM UTC
Slack notification settings have now been restored.
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2026, 03:37 AM UTC
- Resolved
- Aug 05, 2026, 08:14 PM UTC
- Duration
- 16h 37m
Affected: Lattice Application
Timeline · 3 updates
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investigating Aug 05, 2026, 03:37 AM UTC
After editing Default roles, the displayed counts for viewable and editable field-level permissions may be incorrect until the page is refreshed. As a workaround, refresh the page after saving. Our engineering team is actively investigating.
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identified Aug 05, 2026, 06:07 PM UTC
Our team has identified the underlying root cause and will be implementing a fix shortly.
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resolved Aug 05, 2026, 08:14 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 11:46 AM UTC
- Resolved
- Jul 24, 2026, 11:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Jul 24, 2026, 11:46 AM UTC
Cloudflare, an upstream provider, is currently experiencing an issue. This temporarily affected Lattice site performance and caused connection timeout errors for some users. Lattice performance has returned to normal. Our Engineering Team is continuing to monitor the situation.
Read the full incident report →
- Detected by Pingoru
- Jun 08, 2026, 12:54 PM UTC
- Resolved
- Jun 04, 2026, 11:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jun 08, 2026, 12:54 PM UTC
We are aware of an issue present over the weekend that meant that an error message appeared when attempting to end goals as complete or incomplete. Our Engineering Team have released a fix for this issue, and this has now been resolved.
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 09:45 AM UTC
- Resolved
- May 05, 2026, 11:02 AM UTC
- Duration
- 1h 17m
Affected: Lattice Application
Timeline · 2 updates
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investigating May 05, 2026, 09:45 AM UTC
Our Engineering Team is aware of degraded performance and long loading times for the login page, with some users experiencing long page load times for different areas in Lattice. We are investigating the issue.
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resolved May 05, 2026, 11:02 AM UTC
Our Engineering Team has investigated this issue, and we are seeing a restoration of performance across Lattice. We will be continuing to investigate the root cause behind the slow down.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 12:59 PM UTC
- Resolved
- Apr 14, 2026, 02:00 PM UTC
- Duration
- 1h
Affected: Lattice Application
Timeline · 3 updates
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investigating Apr 14, 2026, 12:59 PM UTC
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].
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identified Apr 14, 2026, 01:05 PM UTC
The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.
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resolved Apr 14, 2026, 02:00 PM UTC
This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 01:49 AM UTC
- Resolved
- Apr 09, 2026, 03:52 AM UTC
- Duration
- 2h 2m
Affected: Lattice Application
Timeline · 2 updates
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identified Apr 09, 2026, 01:49 AM UTC
The issue has been identified and a fix is being implemented.
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resolved Apr 09, 2026, 03:52 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 04:48 PM UTC
- Resolved
- Apr 08, 2026, 06:26 PM UTC
- Duration
- 1h 37m
Affected: Lattice Application
Timeline · 2 updates
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identified Apr 08, 2026, 04:48 PM UTC
Users may see a Something Went Wrong error when accessing Goals in Lattice. The issue has been identified, and a fix is being implemented.
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resolved Apr 08, 2026, 06:26 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 10:49 PM UTC
- Resolved
- Mar 27, 2026, 01:08 AM UTC
- Duration
- 2h 19m
Affected: Lattice Application
Timeline · 2 updates
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identified Mar 26, 2026, 10:49 PM UTC
When viewing shared review packets, if a score has been calibrated, the manager rating reflects the calibrated rating. The issue has been identified and a fix is being implemented.
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resolved Mar 27, 2026, 01:08 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 08:35 PM UTC
- Resolved
- Mar 26, 2026, 10:18 PM UTC
- Duration
- 1h 43m
Affected: Lattice Application
Timeline · 3 updates
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investigating Mar 26, 2026, 08:35 PM UTC
We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.
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identified Mar 26, 2026, 08:48 PM UTC
A solution has been identified and a fix is being implemented.
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resolved Mar 26, 2026, 10:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 11:17 PM UTC
- Resolved
- Mar 26, 2026, 02:26 AM UTC
- Duration
- 3h 8m
Affected: Lattice Application
Timeline · 2 updates
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identified Mar 25, 2026, 11:17 PM UTC
Review packets are showing pre-calibrated scores, even when calibrated ratings are present. The issue has been identified and a fix is being implemented.
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resolved Mar 26, 2026, 02:26 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 02:05 PM UTC
- Resolved
- Mar 24, 2026, 12:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 24, 2026, 02:05 PM UTC
Users may have seen slowness or pages failing to load across the Lattice application between 8:00am and 8:05am ET. This incident has been mitigated and Lattice performance is back to normal. Our Engineering Team is investigating the root cause behind the slowdown.
Read the full incident report →
- Detected by Pingoru
- Feb 12, 2026, 10:00 PM UTC
- Resolved
- Feb 12, 2026, 11:46 PM UTC
- Duration
- 1h 46m
Affected: Lattice Application
Timeline · 3 updates
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investigating Feb 12, 2026, 10:00 PM UTC
We are currently investigating an issue that prevents admins from exporting PowerPoint slides from Engagement survey results.
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identified Feb 12, 2026, 10:10 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Feb 12, 2026, 11:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 09, 2026, 08:10 PM UTC
- Resolved
- Jan 09, 2026, 09:43 PM UTC
- Duration
- 1h 32m
Affected: Lattice Application
Timeline · 3 updates
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investigating Jan 09, 2026, 08:10 PM UTC
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].
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monitoring Jan 09, 2026, 09:10 PM UTC
Intercom has implemented a fix and we are monitoring the results. Live chat should be available but if you have any issues, please email us at [email protected].
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resolved Jan 09, 2026, 09:43 PM UTC
Our upstream provider, Intercom, is back online. Customers can now utilize live chat to reach out for support.
Read the full incident report →
- Detected by Pingoru
- Dec 04, 2025, 01:04 AM UTC
- Resolved
- Dec 04, 2025, 01:49 AM UTC
- Duration
- 44m
Affected: Lattice Application
Timeline · 2 updates
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identified Dec 04, 2025, 01:04 AM UTC
Admins may run into an error when dowloading review packets in a cycle. We have identified the issue, and the team is investigating a fix.
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resolved Dec 04, 2025, 01:49 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 02:24 PM UTC
- Resolved
- Nov 18, 2025, 03:06 PM UTC
- Duration
- 41m
Affected: Lattice Application
Timeline · 2 updates
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investigating Nov 18, 2025, 02:24 PM UTC
We're aware of delays in the sending of Lattice notifications via email, Teams, and Slack. Our Engineering Team are investigating the root cause behind these delays, and will be re-sending any delayed notifications.
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resolved Nov 18, 2025, 03:06 PM UTC
Notifications are now being re-sent for any notifications affected. Our Engineering Team have identified that this was caused by the outages with Cloudflare and our email service provider.
Read the full incident report →
- Detected by Pingoru
- Nov 03, 2025, 08:40 PM UTC
- Resolved
- Oct 29, 2025, 06:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Nov 03, 2025, 08:40 PM UTC
Between October 29 and November 3, MS Teams notifications were not sent to users. All new notifications are being sent out correctly as of now.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 10:11 AM UTC
- Resolved
- Oct 20, 2025, 01:26 PM UTC
- Duration
- 3h 14m
Affected: Lattice Application
Timeline · 2 updates
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monitoring Oct 20, 2025, 10:11 AM UTC
We're aware of AWS outages that are affecting many third party services. While Lattice isn't directly affected, some of our downstream providers are experiencing downtime, including our support platform for live chat. Our Engineering Team is actively investigating the effects of this downtime on our services. For immediate support, please email [email protected].
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resolved Oct 20, 2025, 01:26 PM UTC
Full access to live chat with Customer Care has been restored. Our Engineering Team will be continuing to investigate the possible effects of the downtime on our services.
Read the full incident report →
- Detected by Pingoru
- Sep 23, 2025, 07:58 PM UTC
- Resolved
- Sep 23, 2025, 08:25 PM UTC
- Duration
- 27m
Affected: Lattice Application
Timeline · 2 updates
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identified Sep 23, 2025, 07:58 PM UTC
Users attempting to generate CSV exports may encounter failures. The issue has been identified and a fix being implemented.
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resolved Sep 23, 2025, 08:25 PM UTC
This incident has been resolved. Lattice users can now generate CSV exports without issue.
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2025, 08:49 PM UTC
- Resolved
- Sep 19, 2025, 03:52 AM UTC
- Duration
- 7h 3m
Affected: Lattice Application
Timeline · 2 updates
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identified Sep 18, 2025, 08:49 PM UTC
We have identified an issue with our Jira integration in the Goals product. Engineering has determined the root cause and is actively working on a solution.
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resolved Sep 19, 2025, 03:52 AM UTC
This incident has been resolved. Lattice users can now successfully search for and connect Jira issues within the Jira Goals integration.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2025, 09:09 AM UTC
- Resolved
- Sep 08, 2025, 03:06 PM UTC
- Duration
- 5h 57m
Affected: Lattice Application
Timeline · 4 updates
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investigating Sep 08, 2025, 09:09 AM UTC
Our Engineering Team are currently investigating an issue around the Outlook calendar integration.
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identified Sep 08, 2025, 10:25 AM UTC
The issue has been identified and a fix is being implemented.
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identified Sep 08, 2025, 01:47 PM UTC
Lattice has restored the ability to establish new connections to an Outlook calendar for 1:1 meetings. Our team is continuing to work on restoring all previous Outlook calendar connections.
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resolved Sep 08, 2025, 03:06 PM UTC
This incident has been resolved. Lattice users can establish new Outlook calendar connections for 1:1 meetings, and pre-existing Outlook calendar connections are present and functional.
Read the full incident report →
- Detected by Pingoru
- Aug 14, 2025, 06:54 PM UTC
- Resolved
- Aug 14, 2025, 09:38 PM UTC
- Duration
- 2h 43m
Affected: Lattice Application
Timeline · 4 updates
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investigating Aug 14, 2025, 06:54 PM UTC
We are currently investigating an issue with our user interface. Some actions in the app may not be responsive during this time.
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investigating Aug 14, 2025, 07:09 PM UTC
We have identified that this issue is only impacting the Reviews product. Some UI elements (such as certain buttons and actions) may not function as expected, core functionality remains available. The team is investigating a fix.
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identified Aug 14, 2025, 07:28 PM UTC
The issue has been identified, and a fix is currently being deployed. We will provide another update once the deployment is complete.
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resolved Aug 14, 2025, 09:38 PM UTC
A fix has been deployed and verified.
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2025, 07:29 PM UTC
- Resolved
- Aug 05, 2025, 10:43 PM UTC
- Duration
- 3h 13m
Affected: Lattice Application
Timeline · 4 updates
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investigating Aug 05, 2025, 07:29 PM UTC
Users are unable to add new 1:1 templates to 1:1 meetings, resulting in a Something Went Wrong error. Team is investigating.
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identified Aug 05, 2025, 07:57 PM UTC
Our team has identified the underlying root cause and a fix is being implemented.
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monitoring Aug 05, 2025, 10:03 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 05, 2025, 10:43 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2025, 06:13 PM UTC
- Resolved
- Jul 16, 2025, 08:00 PM UTC
- Duration
- 1h 47m
Affected: Lattice Application
Timeline · 4 updates
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investigating Jul 16, 2025, 06:13 PM UTC
Compensation product: admins are receiving an error when selecting all employees in Step 3 (Employees) of Compensation Cycle setup. Lattice team is investigating.
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identified Jul 16, 2025, 06:27 PM UTC
Our team has confirmed that this error occurs only when taking bulk actions on Step 3 (Employees) of Compensation Cycle Setup. We encourage users to utilize the "Upload Eligibility" option as an alternate method of setting employee participant status for the time being as we continue to work on a full resolution.
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identified Jul 16, 2025, 07:32 PM UTC
Our team is continuing to work on a resolution.
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resolved Jul 16, 2025, 08:00 PM UTC
This incident has been resolved.
Read the full incident report →
