Resolved after 1 day, affecting Office Apps and Outlook (Email) and 1 more, on April 20, 2023.
Microsoft has successfully resolved the issue and Microsoft 365 Web apps should now be appearing for all users.
Affected components
Update timeline
- monitoring Apr 20, 2023, 04:07 PM UTC
Microsoft is experiencing an issue where apps aren’t visible from the Microsoft 365 Portal and are working on the issue. Office apps can still be accessed directly using http://microsoft365.com/launch/excel, replacing excel with the office app that you want to access. Teams, Outlook, and Sharepoint can be accessed using https://teams.com, https://outlook.com and https://sharepoint.com respectively.
- monitoring Apr 20, 2023, 07:31 PM UTC
Microsoft is working on resolving the issue with some apps not being visible from the Microsoft 365 Portal. As of 11:38am they are 50% (mid-way) through resolving the issue and expect it to be fully fixed in the next hour.
- monitoring Apr 20, 2023, 11:35 PM UTC
Microsoft has successfully resolved the issue and Microsoft 365 Web apps should now be appearing for all users.
- resolved Apr 21, 2023, 04:16 PM UTC
This incident has been resolved.
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