Resolved after 10 days 21 hours, on August 25, 2023.
BCNet has resolved issues with Adobe license. The license expiration message should no longer be displayed.
Update timeline
- investigating Aug 25, 2023, 07:11 PM UTC
"Please note that you may receive a message when opening an Adobe application stating that your Adobe license has expired, but you can still use the software for 7 days. This does not prevent the usage of Adobe and it will continue to work as expected. If you receive this message, click OK to close the expiration message and continue using Adobe. Presently, there are no service disruptions occurring with Adobe.
- identified Aug 25, 2023, 07:11 PM UTC
BCNet is working with Adobe to fix this issue which is being experienced across all BCNet institutions.
- identified Aug 31, 2023, 04:45 PM UTC
BCNet is still working with Adobe to resolve this issue. As informed, users will not lose access and service will not be disrupted.
- monitoring Sep 01, 2023, 05:41 PM UTC
BCNet has resolved issues with Adobe license. The license expiration message should no longer be displayed.
- resolved Sep 05, 2023, 04:56 PM UTC
This incident has been resolved.
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