Resolved after 6 hours 30 minutes, affecting Samples website and Billing, on April 22, 2026.
A temporary fix has been implemented and deployed. Users that click download on a pack/sample and consume a credit will now be able to download it seamlessly. However, recently bought packs and samples will not appear in the user's collection. We are still working with our service provider to fully resolve this issue.
Affected components
Update timeline
- investigating Apr 22, 2026, 02:05 PM UTC
We are currently investigating this issue.
- investigating Apr 22, 2026, 02:06 PM UTC
We are currently investigating an issue regarding purchase of new samples. Downloads of already purchased and free samples are not affected.
- identified Apr 22, 2026, 02:49 PM UTC
We are still working with our service provider to mitigate this issue. New downloads of samples fail to be added to your Downloads collection. A page refresh allows to download them after (or before) getting the error. Once the issue is fixed they will appear in your Downloads as expected.
- identified Apr 22, 2026, 04:45 PM UTC
A temporary fix has been implemented and deployed. Users that click download on a pack/sample and consume a credit will now be able to download it seamlessly. However, recently bought packs and samples will not appear in the user's collection. We are still working with our service provider to fully resolve this issue.
- resolved Apr 22, 2026, 08:35 PM UTC
This incident has been resolved.
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