Kustomer experienced a minor incident on August 14, 2025 affecting Channel - Facebook, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 14, 2025, 05:32 PM UTC
Kustomer is aware of an event reported by one of our third party vendors affecting all pods that may prevent Facebook DMs from being ingested into the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
- monitoring Aug 14, 2025, 05:33 PM UTC
Kustomer is aware of an event reported by one of our third party vendors affecting all pods that may prevent Facebook DMs from being ingested into the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
- resolved Aug 14, 2025, 06:57 PM UTC
This incident has been resolved.