Workflows delays in processing PROD2

Update timeline

1. investigating Nov 03, 2026, 05:21 PM UTC

   Kustomer is aware of an event affecting workflow that may cause delays workflow execution. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support [email protected] for any further questions or updates.

2. identified Nov 03, 2026, 05:42 PM UTC

   Kustomer has identified an increased error rate within workflows that is causing a delay in processing. Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

3. monitoring Nov 03, 2026, 05:52 PM UTC

   Kustomer has implemented an update to address an event affecting workflows that caused delays in workflow processing. Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

4. resolved Nov 03, 2026, 06:30 PM UTC

   Kustomer has resolved an event affecting workflows that caused delays in workflow processing. Our team has cleared the queue for workflows. After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at [email protected] if you have additional questions or concerns.