Kustom incident

Bank ID issues with Verify NIN

Notice Resolved View vendor source →

Kustom experienced a notice incident on September 25, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 11:11 AM UTC
Resolved
Sep 24, 2025, 10:00 PM UTC
Duration
—
Detected by Pingoru
Sep 25, 2025, 11:11 AM UTC

Update timeline

  1. resolved Sep 25, 2025, 11:11 AM UTC

    The Verify NIN shopper verification flow experienced performance degradation impacting verification steps. The issue has been fully resolved and services are operating normally.