Kushki incident

Intermitencia Transfer Processor ACH/PSE (CO) - Banco Popular

Minor Resolved View vendor source →

Kushki experienced a minor incident on April 12, 2026 affecting ACH (CO), lasting 6h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2026, 01:11 PM UTC
Resolved
Apr 12, 2026, 07:33 PM UTC
Duration
6h 21m
Detected by Pingoru
Apr 12, 2026, 01:11 PM UTC

Affected components

ACH (CO)

Update timeline

  1. investigating Apr 12, 2026, 01:11 PM UTC

    Se observa aumento de rechazos por “NOT_AUTHORIZED” con el emisor, se procede con el escalamiento respectivo. Se mantiene en monitoreo y pendiente a la respuesta del procesador.

  2. resolved Apr 12, 2026, 07:33 PM UTC

    Se observa estabilidad con el emisor acorde al histórico, por lo que se da por cerrado el incidente. Se mantiene en monitoreo.