Kushki incident

Intermitencia Transfer Processor ACH/PSE (CO) - Banco Caja Social

Kushki experienced a minor incident on April 19, 2026 affecting ACH (CO), lasting 37m. The incident has been resolved; the full update timeline is below.

Started: Apr 19, 2026, 04:43 PM UTC
Resolved: Apr 19, 2026, 05:20 PM UTC
Duration: 37m
Detected by Pingoru: Apr 19, 2026, 04:43 PM UTC

Affected components

ACH (CO)

Update timeline

investigating Apr 19, 2026, 04:43 PM UTC

Se evidencia aumento de rechazos por NOT_AUTHORIZED. Se procedió a escalar con el procesador, se mantiene en monitoreo.
resolved Apr 19, 2026, 05:20 PM UTC

Se ha mantenido en monitoreo y evidencia estabilidad. Adicionalmente los monitores relacionados a la intermitencia se encuentran estables, razón por la cual se procede con el cierre del presente caso.