Kuali Outage History

Kuali is up right now

Kuali had 28 outages in the last 2 years totaling 5h 12m of downtime — averaging 1.2 incidents per month.

There were 28 Kuali outages since September 1, 2024 totaling 5h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.kuali.co

Notice November 14, 2024

Intermittent error

Detected by Pingoru
Nov 14, 2024, 09:03 PM UTC
Resolved
Nov 14, 2024, 10:06 PM UTC
Duration
1h 3m
Affected: United States (Oregon)Canada (Montreal)
Timeline · 3 updates
  1. investigating Nov 14, 2024, 09:03 PM UTC

    We're noticing some intermittent errors when accessing Build and Next-Gen Products. We are investigating this issue and we'll keep you posted.

  2. identified Nov 14, 2024, 09:23 PM UTC

    We've identified the issue and a fix is being implemented.

  3. resolved Nov 14, 2024, 10:06 PM UTC

    Our service provider Fly.io pushed out a change that caused some temporary issues. They have since rolled it back, and the issue is now resolved. We apologize for any inconvenience this may have caused.

Read the full incident report →

Major October 24, 2024

Apps not opening

Detected by Pingoru
Oct 24, 2024, 04:42 PM UTC
Resolved
Oct 24, 2024, 04:53 PM UTC
Duration
11m
Affected: United States (Oregon)Canada (Montreal)
Timeline · 2 updates
  1. identified Oct 24, 2024, 04:42 PM UTC

    We're seeing issues with apps not opening in Kuali Build and our next-gen products. We've identified the issue and pushing out a fix shortly. We apologize for the inconvenience and we'll keep you posted.

  2. resolved Oct 24, 2024, 04:53 PM UTC

    The issue affecting Kuali Build and Kuali Next-Gen products is resolved so apps should open as expected. We found a recently deployed dependency update caused this issue and we rolled back to fix. We're going to be reviewing the process around dependency update review to make sure this issue is avoided in the future. We apologize for the inconvenience this caused and if you have any further questions please feel free to submit a support ticket.

Read the full incident report →

Critical September 1, 2024

Kuali Build and Next-Gen Product Outage

Detected by Pingoru
Sep 01, 2024, 07:50 PM UTC
Resolved
Sep 01, 2024, 11:48 PM UTC
Duration
3h 58m
Affected: United States (Oregon)Canada (Montreal)
Timeline · 4 updates
  1. investigating Sep 01, 2024, 07:50 PM UTC

    One of our service providers (fly.io) is having an outage and it's causing our Build and Next-Gen products to be inaccessible (more info on incident can be found at https://status.flyio.net/incidents/wqp5ld52rmnr). We're actively troubleshooting and working with fly.io to to get this resolved as soon as possible. We'll keep you posted and apologize for the inconvenience.

  2. monitoring Sep 01, 2024, 08:12 PM UTC

    Kuali Build and Next-Gen environments are now back up but we're continuing to monitor.

  3. resolved Sep 01, 2024, 11:48 PM UTC

    Fly.io pushed out a fix for the issues causing earlier this afternoon and they just formally marked this issue as resolved. We apologize for the inconvenience this may have caused and we'll be following up with our service provider to find out if there are any remediation steps to avoid this in the future.

  4. postmortem Sep 12, 2024, 08:39 PM UTC

    More information on the [fly.io](http://fly.io) incident and their postmortem report can be found at [https://fly.io/infra-log/#september-1-routing-layer-outage-postmortem](https://fly.io/infra-log/#september-1-routing-layer-outage-postmortem)

Read the full incident report →