Kora incident

Service Alert: Kora Dashboard Interruption

Major Resolved

Kora experienced a major incident on October 19, 2026 affecting API and Dashboard and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 09:50 AM UTC
Resolved
Oct 19, 2026, 10:36 AM UTC
Duration
45m
Detected by Pingoru
Oct 19, 2026, 09:50 AM UTC

Affected components

APIDashboardPay-ins (Bank Transfer)Pay-ins (Cards)Currencies (NGN)Currencies (KES)Pay-ins (Pay-with-bank)PayoutsPay-ins (Pay-with-bank (Instant EFT))Email Service

Update timeline

  1. identified Oct 19, 2026, 09:50 AM UTC

    Dear Valued Client, We are currently experiencing a technical issue impacting access to the Kora dashboard. Our engineering team is actively working on a resolution. We will provide another update shortly. Thank you for your patience, and we apologize for any inconvenience caused. Best Regards,

  2. monitoring Oct 19, 2026, 10:00 AM UTC

    Dear Valued Client, Following up on our earlier message regarding the Kora dashboard, we are currently experiencing a general system downtime affecting all services. Our team is actively investigating and working urgently to restore normal operations. We will provide another update once available. Thank you for your patience and understanding.

  3. resolved Oct 19, 2026, 10:36 AM UTC

    Dear Valued Client, Please be advised that the technical issue has now been resolved, and all services are fully operational. Thank you for your patience and understanding during this period. Warm regards,