Kora Outage History

Kora had 7 outages in the last 2 years totaling 202h 49m of downtime, averaging 0.3 incidents per month.

There were 7 Kora outages since October 15, 2026 totaling 202h 49m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.korahq.com

Minor October 20, 2026

Service Alert: Delays on NGN Payout Transactions

Detected by Pingoru: Oct 20, 2026, 11:39 AM UTC
Resolved: Oct 20, 2026, 02:58 PM UTC
Duration: 3h 19m

Affected: Currencies (NGN)

Timeline · 2 updates

identified Oct 20, 2026, 11:39 AM UTC

Dear Valued Merchant, We are aware that **NGN payout transactions** are currently experiencing processing delays, and we sincerely apologize for any inconvenience this may cause to your operations. Our team is actively working to resolve the issue and ensure all pending payouts are processed accordingly. We will share further updates as soon as more information becomes available. Thank you for your patience and understanding. Best regards,
resolved Oct 20, 2026, 02:58 PM UTC

Dear Valued Merchant, Please be advised that the processing issue has now been fully resolved, and all affected payments have reached their final statuses. We sincerely appreciate your patience, understanding, and continued partnership while our technical team worked to clear this. Thank you. Best regards,

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Major October 19, 2026

Service Alert: Kora Dashboard Interruption

Detected by Pingoru: Oct 19, 2026, 09:50 AM UTC
Resolved: Oct 19, 2026, 10:36 AM UTC
Duration: 45m

Affected: APIDashboardPay-ins (Bank Transfer)Pay-ins (Cards)Currencies (NGN)Currencies (KES)Pay-ins (Pay-with-bank)PayoutsPay-ins (Pay-with-bank (Instant EFT))Email ServiceCurrencies (GHS)Card Issuance (Wallet funding)Pay-ins (Mobile Money)Currencies (XAF)Pay-ins (Fixed Bank Accounts)Reserved Virtual Cards (Wallet Funding)Currencies (XOF)Card Issuance (Card Creation)Currencies (ZAR)Card Issuance (Card Withdrawal)Identity (Bank Verification Number (BVN))Reserved Virtual Cards (Card Creation)Identity (National Identification Number (NIN))Currencies (EGP)Reserved Virtual Cards (Card Withdrawal)Identity (Ghana Voters Card (GVC))Currencies (USD)Identity (International Passport)Identity (S.A.I.D)Identity (Phone Number)Identity (Tax Pin Verification)Identity (Kora Public API Base)Currencies (TZS)

Timeline · 3 updates

identified Oct 19, 2026, 09:50 AM UTC

Dear Valued Client, We are currently experiencing a technical issue impacting access to the Kora dashboard. Our engineering team is actively working on a resolution. We will provide another update shortly. Thank you for your patience, and we apologize for any inconvenience caused. Best Regards,
monitoring Oct 19, 2026, 10:00 AM UTC

Dear Valued Client, Following up on our earlier message regarding the Kora dashboard, we are currently experiencing a general system downtime affecting all services. Our team is actively investigating and working urgently to restore normal operations. We will provide another update once available. Thank you for your patience and understanding.
resolved Oct 19, 2026, 10:36 AM UTC

Dear Valued Client, Please be advised that the technical issue has now been resolved, and all services are fully operational. Thank you for your patience and understanding during this period. Warm regards,

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Major October 18, 2026

XAF DOWNTIME- PAYOUTS

Detected by Pingoru: Oct 18, 2026, 08:56 AM UTC
Resolved: Oct 20, 2026, 11:37 AM UTC
Duration: 2d 2h

Affected: Currencies (XAF)

Timeline · 2 updates

monitoring Oct 18, 2026, 08:56 AM UTC

Hello Team, Please be informed of a downtime that has affected XAF payout channel. Rest assured that this is being addressed and we would provide an update once it improves. Apologies for any inconvenience caused. Thank you for your understanding.
resolved Oct 20, 2026, 11:37 AM UTC

Hello Team, This issue has been resolved. Thank you for your patience. Regards,

Read the full incident report →

Major October 17, 2026

TELECEL GHS Downtime.

Detected by Pingoru: Oct 17, 2026, 10:12 AM UTC
Resolved: Oct 20, 2026, 05:30 AM UTC
Duration: 2d 19h

Affected: Currencies (GHS)

Timeline · 2 updates

monitoring Oct 17, 2026, 10:12 AM UTC

Hello Team, We have been advised of a downtime with Telecel Ghana and this is affecting pay-in and payout transactions. The service provider is working on resolving this and we will share feedback as we learn more. Thank you for your understanding Best regards.
resolved Oct 20, 2026, 05:30 AM UTC

Hello Team, We are pleased to inform you that the challenge with Telecel Ghana debit and credit transactions has been resolved. Thank you so much for your patience.

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Major October 17, 2026

XAF ORANGE INSTABILITY

Detected by Pingoru: Oct 17, 2026, 07:30 AM UTC
Resolved: Oct 20, 2026, 11:36 AM UTC
Duration: 3d 4h

Affected: Currencies (XAF)

Timeline · 4 updates

investigating Oct 17, 2026, 07:30 AM UTC

Dear Valued Client, Please be advised that we are currently experiencing service instability affecting transactions via **Orange Money** across the **XAF** corridors The Orange technical team is actively investigating the issue to restore full service as quickly as possible. We are closely monitoring the situation and will share an update as soon as operations normalize. We apologize for any inconvenience this may cause to your business and appreciate your patience and understanding.e currently investigating this incident.
resolved Oct 17, 2026, 08:10 AM UTC

This incident has been resolved.
monitoring Oct 17, 2026, 08:46 AM UTC

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resolved Oct 20, 2026, 11:36 AM UTC

Hello Team, This issue has been resolved. Thank you for your patience. Regards,

Read the full incident report →

Minor October 16, 2026

Downtime Alert – Vodafone Egypt Transactions Impacted

Detected by Pingoru: Oct 16, 2026, 08:36 AM UTC
Resolved: Oct 16, 2026, 10:13 AM UTC
Duration: 1h 36m

Affected: Currencies (EGP)

Timeline · 2 updates

identified Oct 16, 2026, 08:36 AM UTC

Dear Valued Merchant, Please be advised that **Vodafone Egypt** is currently experiencing downtime, which is impacting **pay-in and pay-out transactions**. The service provider is actively working on a resolution, and we will share updates as soon as more information becomes available. Thank you for your patience and understanding. Best regards,
resolved Oct 16, 2026, 10:13 AM UTC

Dear Valued Merchant, Please be advised that the issue affecting **Vodafone Egypt** pay-in and pay-out transactions has been fully resolved, and all services are back up and running smoothly. Thank you for your patience and support while our partner worked to fix this. Best regards,

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Major October 15, 2026

MTN GHANA DOWNTIME

Detected by Pingoru: Oct 15, 2026, 11:47 AM UTC
Resolved: Oct 15, 2026, 02:51 PM UTC
Duration: 3h 4m

Affected: Currencies (GHS)

Timeline · 2 updates

monitoring Oct 15, 2026, 11:47 AM UTC

Dear Esteemed Clients,, MTN GHS is currently experiencing intermittent technical challenges with their debit and credit transactions. The MTN team has confirmed that they are working to restore the service in the shortest possible time. We will keep you updated once received. Thank you for your understanding. Best regards.
resolved Oct 15, 2026, 02:51 PM UTC

This incident has been resolved.

Read the full incident report →