Kora incident

Service Alert: Delays on NGN Payout Transactions

Minor Resolved

Kora experienced a minor incident on October 20, 2026 affecting Currencies (NGN), lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 11:39 AM UTC
Resolved
Oct 20, 2026, 02:58 PM UTC
Duration
3h 19m
Detected by Pingoru
Oct 20, 2026, 11:39 AM UTC

Affected components

Currencies (NGN)

Update timeline

  1. identified Oct 20, 2026, 11:39 AM UTC

    Dear Valued Merchant, We are aware that **NGN payout transactions** are currently experiencing processing delays, and we sincerely apologize for any inconvenience this may cause to your operations. Our team is actively working to resolve the issue and ensure all pending payouts are processed accordingly. We will share further updates as soon as more information becomes available. Thank you for your patience and understanding. Best regards,

  2. resolved Oct 20, 2026, 02:58 PM UTC

    Dear Valued Merchant, Please be advised that the processing issue has now been fully resolved, and all affected payments have reached their final statuses. We sincerely appreciate your patience, understanding, and continued partnership while our technical team worked to clear this. Thank you. Best regards,