KOMOJU experienced a notice incident on April 21, 2020 affecting JSON API and Hosted Page API and 1 more component, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2020, 04:07 AM UTC
We are currently investigating the issue
- identified Apr 21, 2020, 04:09 AM UTC
A large sale is occurring on one of our merchants and we are now monitoring closely and starting mitigation procedures.
- identified Apr 21, 2020, 04:10 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 21, 2020, 04:22 AM UTC
We are still working on a fix for the issue. Users may experience timeouts and error pages, but that is expected at this time. We will keep this page updated as the situation progresses.
- identified Apr 21, 2020, 05:05 AM UTC
We have identified the issues and are mitigating the issue. Performance should begin improving. We will keep you updated
- identified Apr 21, 2020, 05:05 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 21, 2020, 05:11 AM UTC
Users should now be able to access KOMOJU reliably again, however we will still continue to work to improve performance. Emails sends will be delayed while we are being rate-limited by AWS.
- monitoring Apr 21, 2020, 05:35 AM UTC
We are continuing to be rate-limited by AWS so e-mail sending is still slow. E-mails may take up to one hour to reach users from now. API requests and payments can be performed normally again.
- monitoring Apr 21, 2020, 06:32 AM UTC
We are still working with AWS to resolve the E-mail sending issues. We will continue to keep you updated.
- resolved Apr 21, 2020, 07:46 AM UTC
Our performance issues have been resolved and KOMOJU is operating normally now. Thank you for your patience.