KOMOJU incident

CARDNET system failure

Minor Resolved View vendor source →

KOMOJU experienced a minor incident on November 11, 2023 affecting JSON API and Hosted Page API, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2023, 01:52 PM UTC
Resolved
Nov 11, 2023, 02:03 PM UTC
Duration
11m
Detected by Pingoru
Nov 11, 2023, 01:52 PM UTC

Affected components

JSON APIHosted Page API

Update timeline

  1. identified Nov 11, 2023, 01:52 PM UTC

    From about 6:00PM to 9:17PM on November 11, 2023 (Sat.), some credit card payments were declined due to a system failure at the CARDNET Center, but the problem has now been resolved.

  2. resolved Nov 11, 2023, 02:03 PM UTC

    This incident has been resolved.