KOMOJU incident

Intermittent credit card transaction failures

Minor Resolved View vendor source →

KOMOJU experienced a minor incident on October 18, 2024 affecting JSON API and Hosted Page API, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2024, 10:18 AM UTC
Resolved
Oct 18, 2024, 10:38 AM UTC
Duration
20m
Detected by Pingoru
Oct 18, 2024, 10:18 AM UTC

Affected components

JSON APIHosted Page API

Update timeline

  1. monitoring Oct 18, 2024, 10:18 AM UTC

    We are currently experiencing intermittent credit card transaction failures due to upstream gateway issue start from around 18:10 JST. The issue is still ongoing and we are actively monitoring it.

  2. monitoring Oct 18, 2024, 10:18 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 18, 2024, 10:38 AM UTC

    The issue is now recovered and the credit card processing is fully operational.