KOMOJU incident

Intermittent credit card transaction failures

Minor Resolved View vendor source →

KOMOJU experienced a minor incident on November 28, 2024 affecting JSON API and Hosted Page API, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2024, 02:18 AM UTC
Resolved
Nov 28, 2024, 02:46 AM UTC
Duration
27m
Detected by Pingoru
Nov 28, 2024, 02:18 AM UTC

Affected components

JSON APIHosted Page API

Update timeline

  1. identified Nov 28, 2024, 02:18 AM UTC

    We are currently experiencing intermittent network connection issues on our gateways and credit card transactions are partially impacted.

  2. resolved Nov 28, 2024, 02:46 AM UTC

    The upstream gateway has recovered and the credit card processing is now fully operational.