KnowBe4 experienced a minor incident on September 23, 2026 affecting Secure Web Forms, lasting 5h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Secure Web Forms
Update timeline
- investigating Sep 23, 2026, 09:00 AM UTC
We have received reports that some users are unable to successfully submit webform submissions. We are investigating this issue and will update this page when we have more information.
- identified Sep 23, 2026, 10:47 AM UTC
The issue has been identified and a fix is been implemented. An update with more information will follow accordingly.
- monitoring Sep 23, 2026, 10:58 AM UTC
The issue has been identified and a fix has been implemented and will update this page when we have more information.
- resolved Sep 23, 2026, 02:58 PM UTC
This incident has been successfully resolved and all systems are fully operational.