KnowBe4 incident

ADI Sync and Training Policy Upload Errors (US Only)

Minor Resolved View vendor source →

KnowBe4 experienced a minor incident on April 27, 2026 affecting Training and User Provisioning, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 01:40 PM UTC
Resolved
Apr 27, 2026, 05:19 PM UTC
Duration
3h 39m
Detected by Pingoru
Apr 27, 2026, 01:40 PM UTC

Affected components

TrainingUser Provisioning

Update timeline

  1. identified Apr 27, 2026, 01:40 PM UTC

    We have identified an issue with customers pushing ADI files to KSAT. We are actively investigating this issue and will update this page with more information when it is available.

  2. identified Apr 27, 2026, 02:42 PM UTC

    We have identified an issue with customers pushing ADI files and training policy uploads to KSAT. We are actively investigating this issue and will update this page with more information when it is available.

  3. resolved Apr 27, 2026, 05:19 PM UTC

    We have identified an issue with customers pushing ADI files and training policy uploads to KSAT. Our team has implemented a fix and this has now been resolved.