KnowBe4 experienced a major incident on June 24, 2025 affecting Console, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 24, 2025, 06:20 PM UTC
We have identified an issue causing errors in the Recent Emails tab in the Defend console. Our development team is aware and a fix is being implemented.
- resolved Jun 24, 2025, 08:06 PM UTC
This incident has been resolved.
- postmortem Jul 07, 2025, 04:19 PM UTC
On Tuesday, June 24, 2025, from approximately 5:49 p.m. to 7:23 p.m. \(UTC\), some customers experienced errors when viewing their **Recent Emails** page in the Defend console. This issue was caused by database updates to improve performance. These updates caused unexpected database resyncs to occur, which led to temporary errors for email searches. The issue resolved itself automatically when the updates were completed, and the Defend console database returned to normal performance by 7:23 p.m. \(UTC\). To prevent this type of issue in the future, we have verified expected database resync behavior with our database provider. Using that information, we have implemented workflow improvements to maintain search feature availability during similar updates. No data loss occurred as a result of this issue.