KnowBe4 experienced a major incident on May 8, 2026 affecting Console, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 02:05 AM UTC
We are investigating an issue impacting the ability to login to PhishER in the US instance.
- resolved May 08, 2026, 03:54 AM UTC
This incident has been resolved.
- postmortem May 15, 2026, 02:44 PM UTC
On Friday, May 8, 2026, from approximately 01:45 to 03:08 \(UTC\), some US customers experienced issues accessing the PhishER console and PasswordIQ. This incident was caused by a localized infrastructure failure at our cloud service provider, which affected authentication traffic and prevented login verifications. To resolve this issue, we reprovisioned our authentication resources to healthy environments. After we rerouted login traffic to the healthy environments, PhishER and PasswordIQ returned to regular performance by 03:08 \(UTC\). No data loss occurred as a result of this issue.