KnowBe4 incident

PhishER - Unable to Login (UK)

Major Resolved View vendor source →

KnowBe4 experienced a major incident on April 30, 2026 affecting Console, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 01:47 PM UTC
Resolved
Apr 30, 2026, 04:47 PM UTC
Duration
2h 59m
Detected by Pingoru
Apr 30, 2026, 01:47 PM UTC

Affected components

Console

Update timeline

  1. investigating Apr 30, 2026, 01:47 PM UTC

    We have identified an issue with customers signing into PhishER in the UK instance.

  2. monitoring Apr 30, 2026, 02:13 PM UTC

    We have identified an issue with customers signing into PhishER in the UK instance and implemented a fix which we will continue to monitor. Customers should be able to login successfully.

  3. resolved Apr 30, 2026, 04:47 PM UTC

    We have identified an issue with customers signing into PhishER in the UK instance and implemented a fix. Customers should be able to login successfully.