KnowBe4 experienced a notice incident on June 27, 2025 affecting Authentication and Authentication and 1 more component, lasting 4h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 27, 2025, 11:17 AM UTC
We have received reports that customers in the UK were unable to authenticate into Defend, Prevent, and Protect. We’ve implemented a fix for this and we’re monitoring the results to make sure no further issues occur.
- resolved Jun 27, 2025, 03:21 PM UTC
The issue is now fully resolved and normal services has resumed.
- postmortem Jul 14, 2025, 03:43 PM UTC
On Friday, June 27, 2025, from approximately 10:25 a.m. to 12:07 p.m. \(UTC\), some UK customers experienced errors when trying to access Prevent, Defend, and Protect product features This issue was caused by an unusually high level of database activity. This traffic caused the database queue to reach capacity and further requests to time out. To resolve this issue, we reduced the number of simultaneous requests to the database so the queue could be processed more efficiently, and the Prevent, Defend, and Protect product features returned to normal performance by 12:07 p.m. \(UTC\). To prevent this type of issue in the future, we have improved our workflow to better accommodate periods of high database activity. No data loss occurred as a result of this issue.