KnowBe4 experienced a major incident on June 26, 2025 affecting Console, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2025, 04:01 PM UTC
We've received reports that some KSAT customers are unable to log in to their consoles and are receiving 500 errors. We are investigating and will update this page when we have more information.
- monitoring Jun 26, 2025, 11:29 PM UTC
A fix for this issue has been implemented, and we are monitoring the results.
- resolved Jun 27, 2025, 07:52 PM UTC
This incident has been resolved.
- postmortem Aug 05, 2025, 07:29 PM UTC
On Thursday, June 26, 2025, from approximately 3:50 p.m. to approximately 9:40 p.m. \(UTC\), some US customers experienced errors when trying to log in to the KSAT console. These issues were caused by an earlier update that aimed to improve processing speeds for user syncing. This update did not cause any issues until June 26, when high user sync traffic caused a temporary console slowdown and login errors. The issues were resolved automatically as the sync jobs were completed and traffic returned to normal levels. The KSAT console returned to normal performance by 9:40 p.m. \(UTC\). To prevent this type of issue in the future, we have updated our code to sync users in batches during periods of unusually high traffic. No data loss occurred as a result of this issue.