KnowBe4 incident

Multiple Services Impacted by Azure Degradation

Major Resolved View vendor source →

KnowBe4 experienced a major incident on October 9, 2025 affecting Console and Console and 1 more component, lasting 5h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 09:18 AM UTC
Resolved
Oct 09, 2025, 02:34 PM UTC
Duration
5h 16m
Detected by Pingoru
Oct 09, 2025, 09:18 AM UTC

Affected components

ConsoleConsoleMail FlowMail FlowAuthenticationAuthenticationWeb Add-InWeb Add-InWeb AccessConsole

Update timeline

  1. investigating Oct 09, 2025, 09:18 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 09, 2025, 09:19 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 09, 2025, 09:23 AM UTC

    We are continuing to investigate this issue.

  4. identified Oct 09, 2025, 10:52 AM UTC

    We’ve identified the issue as being related to Azure "Front Door" service outages in multiple regions. Our team is in active contact with Microsoft and working to mitigate the impact. We’ll continue to share updates here as more information becomes available.

  5. monitoring Oct 09, 2025, 12:32 PM UTC

    We have seen improvements with Azure's "Front Door" service and we are monitoring the results to make sure no further issues occur.

  6. monitoring Oct 09, 2025, 12:37 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Oct 09, 2025, 02:34 PM UTC

    This incident has been resolved.