KnowBe4 experienced a minor incident on December 23, 2025 affecting Secure Web Forms, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 23, 2025, 07:09 PM UTC
We have identified high latency with webform submissions and are currently investigating the issue.
- resolved Dec 24, 2025, 07:54 PM UTC
This incident has been resolved.
- postmortem Jan 21, 2026, 04:56 PM UTC
On Tuesday, December 23, 2026, from approximately 18:54 to 19:33 \(UTC\), some customers experienced delays with their web form submissions. This issue was caused by unexpected processing delays in the network nodes that process web forms. To resolve this issue, we redeployed the infrastructure, and web form submissions returned to normal performance by 19:33 \(UTC\). To prevent this type of issue in the future, we are enhancing web form monitoring and implementing automated corrections in the event a similar error occurs again. No data loss occurred as a result of this issue.