KnowBe4 incident

KSAT - Unable to Login (US Only)

Critical Resolved View vendor source →

KnowBe4 experienced a critical incident on September 17, 2026 affecting Console, lasting 18h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 10:44 PM UTC
Resolved
Sep 18, 2026, 04:47 PM UTC
Duration
18h 3m
Detected by Pingoru
Sep 17, 2026, 10:44 PM UTC

Affected components

Console

Update timeline

  1. investigating Sep 17, 2026, 10:44 PM UTC

    We have received reports that users are unable to login to the US instance of KSAT. We are investigating this issue and will update this page when we have more information.

  2. monitoring Sep 18, 2026, 01:28 AM UTC

    We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.

  3. investigating Sep 18, 2026, 02:02 PM UTC

    We have received new reports of users being unable to login to the US instance of KSAT. We are investigating this issue and will update this page when we have more information.

  4. resolved Sep 18, 2026, 04:47 PM UTC

    This incident has been resolved.