Increased latency on infrastructure

Update timeline

1. identified May 29, 2026, 05:01 PM UTC

   The issue has been identified at the infra level. Specifically, the issue is related to Google Cloud Tasks in the us-central1 region of Google Cloud Platform and is affecting other businesses.

2. monitoring May 29, 2026, 05:01 PM UTC

   We have switched cloud regions as google cloud tasks has a confirmed outage on this region.

3. resolved May 29, 2026, 05:01 PM UTC

   **April 6, 2026** Duration: 2 hours, 40 minutes \(7:19 PM – 9:59 PM EDT\) ‌ **What happened** On April 6, 2026 at approximately 7:19 PM EDT, we identified that tasks submitted through our platform were not being processed. This affected all product offerings. ‌ **Root cause** The incident was caused by a regional outage in Google Cloud Tasks, which is responsible for the queuing infrastructure we use to scale our services. ‌ **Timeline** * 7:19 PM - Issue identified by our team. * 7:19 PM – 9:30 PM - Investigation and mitigation efforts, including temporarily migrating regions and temporarily disabling certain merchant integrations to prevent user impact. * ~9:59 PM - Confirmed the issue was resolved and systems were working as intended. Began processing the backlog. * 11:07 PM - Monitoring was successful. Incident resolved. ‌ **Impact** * Tasks submitted during the incident window experienced significant processing delays. * All queued tasks were eventually processed once the alternate region was operational. * A small number of card switches could not be retried automatically. Affected users can simply re-initiate their card switch to complete the process.

4. investigating May 29, 2026, 05:01 PM UTC

   We are currently investigating this issue.

5. identified May 29, 2026, 05:01 PM UTC

   We are continuing to work on a fix for this issue.

6. resolved May 29, 2026, 05:01 PM UTC

   This incident has been resolved.