KnotAPI incident
Increased latency on infrastructure
KnotAPI experienced a notice incident on May 29, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 29, 2026, 05:01 PM UTC
The issue has been identified at the infra level. Specifically, the issue is related to Google Cloud Tasks in the us-central1 region of Google Cloud Platform and is affecting other businesses.
- monitoring May 29, 2026, 05:01 PM UTC
We have switched cloud regions as google cloud tasks has a confirmed outage on this region.
- resolved May 29, 2026, 05:01 PM UTC
**April 6, 2026** Duration: 2 hours, 40 minutes \(7:19 PM – 9:59 PM EDT\) **What happened** On April 6, 2026 at approximately 7:19 PM EDT, we identified that tasks submitted through our platform were not being processed. This affected all product offerings. **Root cause** The incident was caused by a regional outage in Google Cloud Tasks, which is responsible for the queuing infrastructure we use to scale our services. **Timeline** * 7:19 PM - Issue identified by our team. * 7:19 PM – 9:30 PM - Investigation and mitigation efforts, including temporarily migrating regions and temporarily disabling certain merchant integrations to prevent user impact. * ~9:59 PM - Confirmed the issue was resolved and systems were working as intended. Began processing the backlog. * 11:07 PM - Monitoring was successful. Incident resolved. **Impact** * Tasks submitted during the incident window experienced significant processing delays. * All queued tasks were eventually processed once the alternate region was operational. * A small number of card switches could not be retried automatically. Affected users can simply re-initiate their card switch to complete the process.
- investigating May 29, 2026, 05:01 PM UTC
We are currently investigating this issue.
- identified May 29, 2026, 05:01 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 29, 2026, 05:01 PM UTC
This incident has been resolved.