API Delays
Timeline · 1 update
- resolved May 29, 2026, 05:01 PM UTC
This incident has been solved
KnotAPI Outage History
KnotAPI is up right nowKnotAPI had 8 outages in the last 2 years — averaging 0.3 incidents per month.
There were 8 KnotAPI outages since October 14, 2025. Each is summarised below — incident details, duration, and resolution information.
Load Pressure-Induced API Outage
Timeline · 1 update
- resolved May 29, 2026, 05:01 PM UTC
This incident has been resolved
CardSwitcher API Errors With JWE
Timeline · 4 updates
- investigating May 29, 2026, 05:01 PM UTC
We are currently investigating an issue with failures related to the /card route for those partners using a JWE to send card data.
- monitoring May 29, 2026, 05:01 PM UTC
The issue has been rectified and was due to a 3rd party vendor outage. Systems are back to normal and we are monitoring actively.
- investigating May 29, 2026, 05:01 PM UTC
We are continuing to investigate this issue.
- resolved May 29, 2026, 05:01 PM UTC
This incident has been resolved.
Elevated error rate on /jwe/key API route
Timeline · 3 updates
- resolved May 29, 2026, 05:01 PM UTC
This incident has been resolved.
- investigating May 29, 2026, 05:01 PM UTC
The team is actively investigating the issue. The scope is confined to partners using JWE encryption.
- monitoring May 29, 2026, 05:01 PM UTC
A fix has been implemented and we are monitoring the results.
Elevated errors from 3rd party
Timeline · 3 updates
- identified May 29, 2026, 05:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 29, 2026, 05:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 29, 2026, 05:01 PM UTC
This incident has been resolved.
Elevated Latency / Errors on API
Timeline · 2 updates
- monitoring May 29, 2026, 05:01 PM UTC
Monitoring the performance / success rate of the API.
- resolved May 29, 2026, 05:01 PM UTC
The incident has been resolved and the API is confirmed fully operational
Elevated errors on API
Timeline · 4 updates
- monitoring May 29, 2026, 05:01 PM UTC
A fix has been implemented and we are monitoring the results.
- identified May 29, 2026, 05:01 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 29, 2026, 05:01 PM UTC
This incident has been resolved.
- monitoring May 29, 2026, 05:01 PM UTC
We are continuing to monitor for any further issues.