Knock App incident
Workflow processing and message delivery errors
Knock App experienced a minor incident on July 16, 2026 affecting Notification delivery and Webhook delivery, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 03:32 PM UTC
Status: Investigating We're currently investigating errors processing notification workflows and sending messages for some customers. Affected components Notification delivery (Partial outage) Webhook delivery (Partial outage)
- identified Jul 16, 2026, 03:35 PM UTC
Status: Identified We've shipped a fix and are beginning to see recovery. We are continuing to monitor closely. Affected components Webhook delivery (Partial outage) Notification delivery (Partial outage)
- monitoring Jul 16, 2026, 03:40 PM UTC
Status: Monitoring Workflow processing and message delivery is operational again. We are continuing to monitor closely. Affected components Webhook delivery (Operational) Notification delivery (Operational)
- resolved Jul 16, 2026, 03:45 PM UTC
Status: Resolved This incident has now been resolved and the service is now fully operational. Affected components Notification delivery (Operational) Webhook delivery (Operational)