Knock App experienced a minor incident on March 25, 2026 affecting Webhook delivery and Logs, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2026, 03:29 PM UTC
Status: Investigating We are investigating delays in creating and processing message events. Some customers may experience delays seeing message events in the Knock Dashboard. Some customers may also experience delays in outbound webhook events triggered by message events. Affected components Webhook delivery (Degraded performance) Logs (Degraded performance)
- identified Mar 25, 2026, 04:21 PM UTC
Status: Identified We've implemented a fix and are seeing message event lag begin to recover. Affected components Webhook delivery (Degraded performance) Logs (Degraded performance)
- identified Mar 25, 2026, 04:22 PM UTC
Status: Identified Webhook delivery lag has resolved. We are still waiting for message event Dashboard availability lag to recover. Affected components Webhook delivery (Operational) Logs (Degraded performance)
- resolved Mar 25, 2026, 04:36 PM UTC
Status: Resolved All message event lag has recovered. We are considering this incident resolved. Affected components Webhook delivery (Operational) Logs (Operational)