Knock App experienced a minor incident on July 10, 2026 affecting API and Notification delivery and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 03:17 PM UTC
Status: Investigating We're currently investigating an issue with our service. We'll have an update soon. Affected components Webhook delivery (Full outage) API (Degraded performance) Notification delivery (Full outage)
- identified Jul 10, 2026, 03:28 PM UTC
Status: Identified We've identified the issue with the service and are actively working on a fix. We're seeing workflows and message deliveries process again at the usual rate. Affected components Webhook delivery (Full outage) API (Degraded performance) Notification delivery (Full outage)
- monitoring Jul 10, 2026, 03:33 PM UTC
Status: Monitoring A fix has been implemented, and we're currently monitoring the service. All our services seem to be recovering. We're in the process of replaying any failed work that happened during the window. We expect there was no loss of workflows during this incident, but some work may have been delayed. Affected components Webhook delivery (Degraded performance) API (Operational) Notification delivery (Degraded performance)
- resolved Jul 10, 2026, 03:40 PM UTC
Status: Resolved This incident has now been resolved and the service is now fully operational. We're replaying any jobs that may have failed during the window. All our processing queues are fully caught up. We will share a full post mortem as soon as possible. Affected components Webhook delivery (Operational) API (Operational) Notification delivery (Operational)