Knock App incident

SES/SNS sending issue with customers using assume role

Major Resolved

Knock App experienced a major incident on December 18, 2025, lasting 5h 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 08:41 AM UTC
Resolved
Dec 18, 2025, 01:57 PM UTC
Duration
5h 15m
Detected by Pingoru
Dec 18, 2025, 08:41 AM UTC

Update timeline

No vendor updates were posted for this incident — only the open and resolve events were observed.