Resolved after 46 minutes, affecting Server-side, on April 26, 2026.
We confirmed that all API activity has been stable since the fix was released. Any requests that returned 503 errors during the outage window will need to be retried. This incident has been resolved.
Affected components
Update timeline
- identified Apr 26, 2026, 07:24 AM UTC
Starting at approximately 2:27 AM US/Eastern on 04/25/2026, we began experiencing intermittent elevated errors across our APIs. Some customers may experience 503 errors when trying to log into Klaviyo, load certain pages or make API requests. Our Engineering Team has identified the root cause and has implemented mitigations. We'll provide updates as soon as more information is available.
- monitoring Apr 26, 2026, 07:43 AM UTC
We successfully implemented a fix as of 3:20 AM US/Eastern that restored all API activity. We are continuing to monitor the results.
- resolved Apr 26, 2026, 08:11 AM UTC
We confirmed that all API activity has been stable since the fix was released. Any requests that returned 503 errors during the outage window will need to be retried. This incident has been resolved.
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