Klaviyo incident

Facebook Ads are not syncing correctly

Resolved after 10 hours 37 minutes, affecting Other, on November 2, 2025.

resolved Nov 02, 2025, 05:41 PM UTC

The incident is now resolved. All delayed data for Facebook Integrations, which occurred between 1:00 AM and 2:00 AM, has been fully restored.

Started
Nov 02, 2025, 07:03 AM UTC
Resolved
Nov 02, 2025, 05:41 PM UTC
Duration
10h 37m
Detected by Pingoru
Nov 02, 2025, 07:03 AM UTC

Affected components

Other

Update timeline

  1. identified Nov 02, 2025, 07:03 AM UTC

    As of 1:00 AM ET (approximately one hour ago), our Facebook integration sync encountered a failure, resulting in a temporary delay in data sync. We have confirmed that no data has been lost, and the system failure is strictly impacting sync times. The root cause has been successfully identified, and our engineering team is actively working on deploying the necessary fix.

  2. monitoring Nov 02, 2025, 01:13 PM UTC

    A fix has been identified and we are monitoring the results.

  3. resolved Nov 02, 2025, 05:41 PM UTC

    The incident is now resolved. All delayed data for Facebook Integrations, which occurred between 1:00 AM and 2:00 AM, has been fully restored.

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