Klaviyo incident

Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage

Major Resolved View vendor source →

Klaviyo experienced a major incident on November 28, 2025 affecting Customer Agent and Customer Hub and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 08:27 PM UTC
Resolved
Nov 28, 2025, 10:05 PM UTC
Duration
1h 38m
Detected by Pingoru
Nov 28, 2025, 08:27 PM UTC

Affected components

Customer AgentCustomer HubHelpdesk

Update timeline

  1. investigating Nov 28, 2025, 08:27 PM UTC

    Starting at 3:00pm (US Eastern), Klaviyo Helpdesk, Customer Hub, and the onsite web chat functionality of Customer Agent are unavailable. Our team is investigating the issue and will update with progress as soon as possible.

  2. identified Nov 28, 2025, 08:46 PM UTC

    Starting at 3:40pm (US Eastern), we have restored access to these services (Customer Hub, Helpdesk, and Customer Agent). We continue to closely monitor these systems.

  3. monitoring Nov 28, 2025, 09:11 PM UTC

    Access to these services (Customer Hub, Helpdesk, and Customer Agent) remains stable. We are continuing to closely monitor these systems.

  4. resolved Nov 28, 2025, 10:05 PM UTC

    This incident has been resolved.