Klaviyo incident
Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage
Resolved after 1 hour 38 minutes, affecting Customer Agent and Customer Hub and 1 more, on November 28, 2025.
Access to these services (Customer Hub, Helpdesk, and Customer Agent) remains stable. We are continuing to closely monitor these systems.
Affected components
Update timeline
- investigating Nov 28, 2025, 08:27 PM UTC
Starting at 3:00pm (US Eastern), Klaviyo Helpdesk, Customer Hub, and the onsite web chat functionality of Customer Agent are unavailable. Our team is investigating the issue and will update with progress as soon as possible.
- identified Nov 28, 2025, 08:46 PM UTC
Starting at 3:40pm (US Eastern), we have restored access to these services (Customer Hub, Helpdesk, and Customer Agent). We continue to closely monitor these systems.
- monitoring Nov 28, 2025, 09:11 PM UTC
Access to these services (Customer Hub, Helpdesk, and Customer Agent) remains stable. We are continuing to closely monitor these systems.
- resolved Nov 28, 2025, 10:05 PM UTC
This incident has been resolved.
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