Kixie incident

PowerDialer and Click to Call Experiencing Degraded Performance

Major Resolved View vendor source →

Kixie experienced a major incident on April 24, 2024 affecting Call Functionality, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2024, 04:10 PM UTC
Resolved
Apr 24, 2024, 04:19 PM UTC
Duration
9m
Detected by Pingoru
Apr 24, 2024, 04:10 PM UTC

Affected components

Call Functionality

Update timeline

  1. investigating Apr 24, 2024, 04:10 PM UTC

    Powerdialer and Click to Call are currently experiencing degraded performance through a prolonged delay in the execution of calls. We are observing that manual calls are currently functioning.

  2. investigating Apr 24, 2024, 04:18 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 24, 2024, 04:19 PM UTC

    This incident has been resolved.