Kixie incident

Degraded Logging to Hubspot

Minor Resolved View vendor source →

Kixie experienced a minor incident on November 15, 2024 affecting Hubspot Call Logging and Hubspot SMS Logging, lasting 12d 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2024, 07:08 PM UTC
Resolved
Nov 27, 2024, 11:46 PM UTC
Duration
12d 4h
Detected by Pingoru
Nov 15, 2024, 07:08 PM UTC

Affected components

Hubspot Call LoggingHubspot SMS Logging

Update timeline

  1. investigating Nov 15, 2024, 07:08 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 20, 2024, 02:14 AM UTC

    A fix has been implemented and we are currently monitoring the results

  3. monitoring Nov 20, 2024, 06:00 PM UTC

    We are continuing to monitor for any further issues.

  4. investigating Nov 20, 2024, 06:00 PM UTC

    We are currently investigating this issue.

  5. monitoring Nov 21, 2024, 04:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. identified Nov 21, 2024, 06:13 PM UTC

    The issue has been identified and a fix is being implemented.

  7. monitoring Nov 27, 2024, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Nov 27, 2024, 11:46 PM UTC

    This incident has been resolved.