Resolved after 31 minutes, affecting iOS and Controllers and 1 more, on February 10, 2021.
The API is back up and we are processing a backlog of events. Services are up but response times are still above normal.
Affected components
iOSControllersEndpointsAndroidReadersBackground jobsWeb
Update timeline
- investigating Feb 10, 2021, 05:00 PM UTC
We are investigating a major service outage. Updates will be posted shortly.
- investigating Feb 10, 2021, 05:02 PM UTC
We are continuing to investigate this issue.
- identified Feb 10, 2021, 05:23 PM UTC
We have identified an issue with our platform provider and are investigating unusual traffic patterns.
- monitoring Feb 10, 2021, 05:27 PM UTC
The API is back up and we are processing a backlog of events. Services are up but response times are still above normal.
- resolved Feb 10, 2021, 05:32 PM UTC
Error rates and throughput are back to normal.
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