Resolved after 43 minutes, affecting Controllers, on February 3, 2023.
We are continuing to monitor for any further issues.
Affected components
Controllers
Update timeline
- identified Feb 03, 2023, 01:20 PM UTC
We have identified a configuration issue affecting a small number of Kisi customers. We are working on fixing the problem.
- identified Feb 03, 2023, 01:27 PM UTC
The issue is affecting customers with Controller Pro 1.0 and Controller Pro 1.1 with wireless locks attached. We will start rolling out a fix in a few minutes.
- monitoring Feb 03, 2023, 01:54 PM UTC
We have rolled out a fix to all affected controllers and unlocks should work as usual.
- monitoring Feb 03, 2023, 01:54 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 03, 2023, 02:04 PM UTC
This incident has been resolved.
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