Kisi incident

Email delivery delays

Resolved after 17 hours 12 minutes, affecting Background jobs, on February 21, 2023.

resolved Feb 22, 2023, 10:49 AM UTC

Our email provider is reporting degraded performance, but we are not seeing any unusual email delivery delays at this point.

Started
Feb 21, 2023, 05:37 PM UTC
Resolved
Feb 22, 2023, 10:49 AM UTC
Duration
17h 12m
Detected by Pingoru
Feb 21, 2023, 05:37 PM UTC

Affected components

Background jobs

Update timeline

  1. monitoring Feb 21, 2023, 05:37 PM UTC

    Our email provider is reporting email delivery latency issues. Up to 5% emails may be delayed by more than one minute.

  2. monitoring Feb 21, 2023, 07:24 PM UTC

    Our email provider has identified the problem and is implementing a fix.

  3. resolved Feb 22, 2023, 10:49 AM UTC

    Our email provider is reporting degraded performance, but we are not seeing any unusual email delivery delays at this point.

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