Kisi incident
Isolated unlock failures and incorrect unlock events reporting for users that belong to groups with restriction
Resolved after 23 hours 42 minutes, affecting Endpoints and Web, on January 25, 2024.
We are currently correcting the affected unlock events.
Affected components
Update timeline
- monitoring Jan 25, 2024, 03:11 PM UTC
We discovered an issue that caused in-app unlocks to fail for a small group of users that belong to groups with restrictions between 2024-01-24 11:12 UTC and 2024-01-25 14:19 UTC. Although we have resolved the underlying problem causing unlock failures, there was a misreporting of these failures as successes in the unlock events. We are actively addressing and correcting the affected events.
- monitoring Jan 26, 2024, 10:48 AM UTC
We are currently correcting the affected unlock events.
- resolved Jan 26, 2024, 02:53 PM UTC
All incorrect unlock events have been fixed.
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