Kindly experienced a major incident on April 11, 2019 affecting Bot message delivery and Platform app, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Bot message deliveryPlatform app
Update timeline
- monitoring Apr 11, 2019, 01:17 PM UTC
The issue has been identified as a disruption in the analytics service. This affected the overall availability of bots. Analytics gathering was disabled from 14:47 until 15:13 until the service was restored. We are working on multiple fixes to remove the dependency on the analytics service for general bot operation and allow for graceful degradation.
- resolved Apr 11, 2019, 02:10 PM UTC
The underlying issue with the analytics service has been fixed. Further fixes to improve platform reliability are being implemented.