Kindly experienced a major incident on October 17, 2019 affecting Bot message delivery and Kindly Chat messaging client, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Bot message deliveryKindly Chat messaging client
Update timeline
- investigating Oct 17, 2019, 07:29 AM UTC
This morning we experienced performance issues with the systems relating to the chatbubble. At some point these issues also caused the chatbubble not to load. Systems are back up now, and we are investigating
- investigating Oct 17, 2019, 07:45 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 17, 2019, 08:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 18, 2019, 12:07 PM UTC
A memory issue has been identified and patched, this incident is resolved but we will continue to monitor the morning traffic peaks.